jaoya 9's Privacy Policy
Your personal information matters greatly to us. This document explains in detail how jaoya 9 collects your data, what purposes it is used for, and how it is kept secure.
1 Introduction and Scope
This Privacy Policy (hereinafter "Policy") applies to all services, websites, and related applications of the jaoya 9 platform. When you register on jaoya 9, log in, or use any of our services, you are considered to have accepted the terms of this Policy.
This Policy is consistent with the applicable data protection provisions of Bangladesh. For details about our overall terms of service, please read the Terms and Conditions page.
jaoya 9 believes that protecting user data is a fundamental responsibility. We always take appropriate precautions before sharing your information with any third party.
2 What Information We Collect
jaoya 9 collects information from two main sources — (a) information you provide directly, and (b) information collected automatically from your usage patterns.
2.1 Information You Provide Directly
During registration and account management, we collect the following information:
- Full name and date of birth (for age verification — our services are only for persons aged 21 or above)
- Mobile number and email address
- Username and password created by the user
- National ID card or passport details for identity verification
- Payment-linked information related to bKash, Nagad, or Rocket (never card numbers or PINs)
- Messages sent through support tickets or chat
2.2 Automatically Collected Information
When you use the jaoya 9 website or app, the following information is automatically recorded in our system:
- IP address and device identity (device ID, operating system version)
- Browser type and language settings
- Session duration, pages visited, and click patterns
- Information collected through cookies and similar technologies
- Transaction history and betting records
2.3 Information Received from Third Parties
For identity verification or fraud prevention purposes, we may collect limited information from trusted third parties (such as identity verification service providers). This information is used only for legitimate purposes.
3 Purpose of Using Information
jaoya 9 uses your information only for specific and legitimate purposes. Each purpose is clearly described below:
3.1 Account Management and Security
Information is used to create and verify your account, process transactions, and ensure account security. Every login attempt is monitored to prevent unauthorized access.
3.2 Service Improvement and Personalization
By analyzing usage patterns, we improve the platform experience. Relevant content may be shown based on your preferred type of gameplay.
3.3 Compliance with Legal Obligations
It is our legal responsibility to retain certain information and, where required, share it with relevant authorities in accordance with applicable laws on anti-money laundering and fraud prevention.
3.4 Customer Support
Information is used to maintain effective communication with you and to resolve issues quickly. Our support team provides service 24/7 in Bengali and English.
3.5 Ensuring Responsible Gambling
Monitoring gameplay patterns to identify risky behavior and taking necessary action is part of jaoya 9's commitment. Our Responsible Gaming guidelines explain this effort in detail.
4 Disclosure of Information to Third Parties
jaoya 9 does not sell your personal information to third parties. However, limited information may be shared in specific circumstances:
4.1 Service Provider Partners
The minimum necessary information is shared with payment processors (bKash, Nagad, Rocket), identity verification providers, game software suppliers, and IT infrastructure partners. All such partners operate under strict data protection agreements.
4.2 Legal Obligations
We may be required to provide information under court orders, lawful requests from government authorities, or applicable law. In such cases, only the minimum information required is provided.
4.3 Corporate Changes
In the event of business restructuring, merger, or acquisition, user information may be transferred to the relevant parties. In such cases, equivalent protection to this Policy will be ensured.
5 Cookies and Tracking Technologies
jaoya 9 uses cookies to keep the website running properly and to improve your experience.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the site from functioning properly.
- Functional Cookies: Remember your language preferences, session duration, and other personalization settings.
- Analytical Cookies: Collect anonymous statistics to understand which parts of the site are used most. This data does not identify any individual.
5.2 Cookie Controls
You can go to your browser settings to delete cookies or stop accepting new ones. However, please note that disabling essential cookies may make it difficult to access your account and complete payments.
6 Data Security Measures
To ensure the security of your information, jaoya 9 applies industry-standard technical and administrative measures.
6.1 Technical Security
- All data transfers are secured through SSL (Secure Socket Layer) encryption
- Passwords are stored using a secure hashing method — never in plain text
- A two-factor verification (OTP) system confirms user identity during transactions
- Regular security audits and vulnerability assessments are conducted
- Sensitive data is stored in encrypted databases with restricted access
6.2 Administrative Security
- Only authorized staff members can access user information
- Staff receive regular data protection training
- All data access activities are logged and monitored
However, 100% security on the internet cannot be guaranteed. If a security breach ever occurs, we will promptly notify the affected users and take the necessary steps.
7 Data Retention Period
jaoya 9 does not retain your information longer than necessary. How long data is kept depends on the type and purpose of the information:
- Account Information: Retained in full while the account is active. After account closure, retained for the period required by legal obligations.
- Transaction Records: Retained for the period required under financial regulations.
- Support Communications: Kept for a reasonable period after the issue is resolved, so that context can be understood in the future.
- Log and Analytics Data: Generally deleted within 12 months.
If you request that your data be deleted, we will act promptly within the limits of what is legally permissible.
8 User Data Rights
As a jaoya 9 user, you have certain important rights regarding your personal information:
8.1 Right to Access
You can request to know what information we hold about you and how it is being used. Contacting our support chat will receive a prompt response.
8.2 Right to Rectification
If any of your stored information is incorrect, you can request a correction. You can update some information yourself in your account settings.
8.3 Right to Erasure
Where there is no legal obligation to retain it, your data will be deleted upon request. However, this request cannot be made while an active account remains open — the account must be closed first.
8.4 Right to Object to Processing
You can request to opt out of marketing communications or to restrict certain processing activities.
To exercise these rights, please contact our support team. To learn more about our services and terms, visit the About Us page.
9 Protection of Minors
All services of jaoya 9 are intended solely for persons aged 21 or above. We do not knowingly collect information from anyone under the age of 21.
Age is verified at the time of registration. If it is found that a user is below this age limit, their account will be immediately closed and all associated information will be deleted.
If you believe a minor is using our platform, please notify our support team immediately.
10 Contact and Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us directly. Our support team provides service in Bengali and English 24 hours a day, 7 days a week.
Chat with us directly on live chat or write to us by email:
Email: [email protected]
We will try to respond as quickly as possible. Many answers to common questions can already be found in our FAQ section.